How can we help?

Answers to common questions, and a direct line to us if something isn’t right.

Frequently asked questions

How do I play?

Drag one of the three pieces from the tray onto the board. A preview shows where it will land.
Fill a complete row or column to clear it and score points.
Clear lines on back-to-back moves to build a combo.
When none of your pieces fit anywhere, the game ends. Try to beat your best score.

Is my progress saved?

Yes. Your best score, statistics, settings and any game in progress are saved on your device automatically. Open the app and tap Continue game to pick up where you left off.

I got a new phone. Can I move my progress?

Progress is stored only on the device you play on, so it doesn’t transfer to a new phone or carry over after you delete the app. Restoring your phone from a full device backup may bring it back.

How do I turn off sound, music or vibration?

Tap the settings button on the Home screen, or pause a game and use the quick toggles. Under Sound & feel you can switch sound effects and music on or off and set haptics to Off, Light or Strong.

Some block colours are hard to tell apart

Turn on Settings › Accessibility › Shape marks. Each colour then shows its own symbol (■ ▲ ● ♥ ★ ✚ ◆), so you don’t need to rely on colour alone.

The animations are too much for me

Turn on Settings › Accessibility › Reduce motion. It removes screen shake, cuts down particle effects and uses simple fades instead. BLOQIVA also follows your device’s own reduce-motion setting.

How do I reset my best score or delete my data?

All game data lives on your device. Deleting BLOQIVA removes it completely. To delete anything you’ve sent us by email, write to us and we’ll remove it.

The game froze or closed unexpectedly

Close BLOQIVA completely and open it again. Your game in progress is saved.
Make sure you have the latest version from the App Store or Google Play.
Restart your device.
Still happening? Email us with the details listed on this page so we can fix it.